# Three-layer architecture

## Start free. Ship in 7 days.

$100 included, no card required. The only vector database with a feedback loop.

## Starter

For trying out small applications.

$100 free credit included. No card required.

**Shaped Data Layer** (upload, cache and query your data)

**Shaped Intelligence Layer** (train models and encode embeddings)

**Shaped Query Layer**(serve results for a target use-case)

Console access

Community support

## Standard

For production applications at any scale.

$500 / Month minimum usage

Everything in **Starter**

Pay-as-you-go for Data, Intelligence and Query Layer usage

Real-time and application connectors

Standard support: Business hour response SLAs (Sev 1: 8 hours)

99.95% Uptime SLA

## Enterprise

For mission-critical production applications.

Custom Pricing

Everything in **Standard**

99.99% Uptime SLA

Private Networking

Real-time compliance monitoring

Enterprise support. 24/7 on-call. (Sev 1: 30 minutes)

Usage is calculated based on data volume, training compute, and number of API requests.

## Transparent, usage-based pricing

### Data layer

$0.75- $2.25/GB

##### Volume of data stored

### Intelligence layer

$5/hour

##### GPU hours for training & encoding

### Query layer

$42/M calls

##### Number of query requests

## Support pricing

### Standard

For production applications at any scale.

$500 / Month

### Enterprise

Premium support for enterprise users.

Included in Enterprise

### Services

Optional professional services for Enterprise

Custom Pricing

On-call availability

Business Hours

24/7/365

24/7/365

#### First Response SLAs

Sev 1: 8 hours, Sev 2: 12 hours,

Sev 3: 2 days, Sev 4: 3 days

Sev 1: 30 on-call minutes, Sev 2: 2 hours,

Sev 3: 8 hours, Sev 4: 12 hours

#### Support Operations

Support Tickets via email/ticket form

Monthly consultative check-in for questions and guidance.

Support Tickets

Prioritized feature requests

Private Slack

**Dedicated solution engineering guidance** and support. Bi-weekly meetings.

**Dedicated engineers and data scientists** that will integrate Shaped into your data stack, experiment with different algorithms and drive outcomes for you.

## Better results. Fewer tokens. Zero hallucinations.

Connect your data, build your first model, and deploy to production in 7 days. No infrastructure required.

Day 1

Connect data

Day 2-5

Build & iterate

Day 7

Push live